Shipping Policy
Scales Plus will ship using the best method available to be the most cost effective for you, our customer. You'll notice we offer free ground shipping on a lot of our products. We are able to provide this because of the relationships and deals we've established with our partners and carriers. Many of the scales and balances found on our website ship direct from the manufacturer. This also helps to reduce cost, which is why we are able to give such great prices and free shipping!
Available Shipping Options
We offer ground and expedited shipping options when checking out on our site. Since most items ship from the manufacturer, multiple carriers may be used including FedEx, UPS, and the USPS. Saturday delivery is not an option on our site currently. If you need this service, please call or chat with us.
Please note: We are unable to ship to PO boxes. Orders shipping to a PO box will be canceled without an updated physical address.
Free Shipping
We offer free ground shipping on a majority of our catalog in our store as long as a minimum order is met. Some exclusions apply.
Exclusions
- Large, heavy or specialty items that require LTL freight (i.e. floor scales and platform scales)
- Orders that do not meet free shipping minimum order requirements
- Items that require additional handling or service fees
- Certain brands where ultra-competitive pricing restricts free shipping
- Any expedited shipping option
- International orders
Need more information? Visit our Free Shipping Policy page.
Product Availability
We attempt to provide accurate and up-to-date shipping lead times on all products whether in our inventory or otherwise. However, from time-to-time, inventory may not be available or a drop-ship designated product may be out-of-stock at our supplier. In the event a product is unavailable for delivery, we will promptly notify you and provide an estimated shipment date for those products which are not available. Where applicable, substitutions will be made available to you and can be substituted upon approval of the customer. However, if you can't wait or a substitution is not deserved, we will return your payment to you via the method originally used to place the order.
Tracking
Upon shipment of order, Scales Plus will provide a tracking number for Customer to track the status of shipments relating to their order. Tracking numbers are generated immediately upon shipment from our inventory. For applicable drop-ship products, our suppliers will provide tracking information promptly, however, there may be a short delay from the time of shipment to the time the tracking number is provided to you.
