Scales Plus is committed to making sure you are 100% satisfied with your order. If you're not completely satisfied with your Scales Plus purchase, simply send a request to returns@scalesplus.com to receive a RMA (Return Merchandise Authorization). Most new, unused merchandise can be refunded or exchanged within 90 days of the original purchase date.
Some exceptions apply. Please see our policy exception section below. RETURNS WITHOUT AN APPROVED RMA MAY BE DENIED.
OUR 90-DAY NO HASSLE RETURN POLICY APPLIES ONLY TO NEW, UNUSED OR GENTLY USED PRODUCTS. SCALES PLUS RESERVES THE RIGHT TO DENY A RETURN FOR ITEMS THAT SHOW SIGNS OF USE, WEAR, DAMAGE OR THAT ARE MISSING ORIGINAL PACKAGING OR CONTENTS. ITEMS WITH SIGNS OF USE, WEAR, DAMAGE OR THAT ARE MISSING PACKING OR CONTENTS THAT ARE ABLE TO BE RESOLD MAY BE SUBJECT TO A RE-STOCK OR REFURBISHMENT FEE. PLEASE BE SURE TO INCLUDE ALL ORIGINAL PACKAGING AND CONTENTS INCLUDING USER MANUALS, POWER SUPPLIES, BOXES, AND ALL OTHER APPLICABLE CONTENTS.
POLICY EXCEPTIONS
| NON-REFUNDABLE ITEMS | RETURN EXCEPTIONS | |
| • NVLAP certified or serialized calibration weights | • Calibration weights without certification or serial numbers must be returned within 30 days of purchase | |
| • Custom products made to a customer's specifications, including custom software | • Clearance items must be returned within 30 days of purchase (see policy exception below) | |
| • NIST traceable and ISO certified calibration reports | ||
| • Any items belonging to an order shipped outside of the United States | ||
| • Items showing excessive use, wear or damage (see policy exception below) | ||
| • Shipping charges are non-refundable (see policy exception below) |
CLEARANCE ITEMS
Any used or refurbished products purchased from our clearance section must be returned within 30 days of purchase. Clearance items should be returned in similar condition to when they were purchased and include all packaging and contents.
EXCESSIVE USE OR DAMAGE
Our goal is to provide the best return policy in the industry so that you, our customer, can have confidence when buying from Scales Plus. Our 90 day no hassle return policy applies to items that are new, unused, or like new. All original packaging and contents must be included with your return. In the event Scales Plus receives a return that shows excessive wear, damage or signs of use, we reserve the right to deny your return.
ORIGINAL SHIPPING CHARGES
Original shipping charges are non-refundable as part of your return or exchange unless the return is a result of a manufacturer's or Scales Plus error.
RETURN SHIPPING CHARGES
Unless the return is a result of an error by Scales Plus, the customer is responsible for all return shipping fees. This includes the cost of shipping the item back to Scales Plus.
If the return is a result of an error by Scales Plus, such as shipping the wrong item or a defective product, we will provide you with a prepaid return shipping label, and return shipping fees will be covered by Scales Plus.
RETURN PROCESS
To return or exchange a product, please complete the following steps.
- Request a RMA from Scales Plus by phone or email returns@scalesplus.com. Please have your order number available.
- Place the item(s) into a sturdy shipping package.
- Include all manufacturer's original packaging, internal packing materials and product contents
- Please include your RMA number on the shipping label and the RMA form in the return box.
- Ship back to Scales Plus using your carrier of choice (USPS, FedEx, UPS).
PLEASE NOTE: The original shipping charges incurred in your purchase aren’t refundable as part of your return.
Approved returns with valid proof of purchase will be exchanged, credited to your account or refunded via in-store credit based on the original method of payment unless noted in our Policy Exceptions. Returns made with a gift card or in-store credit will be refunded as in-store credit.
DOA, DAMAGE AND MISSING ITEMS
If you receive an order that arrives damaged, incorrect, incomplete or is in need of replacement parts, contact Scales Plus customer service at 1-616-622-2100 within three days of receiving the item to report the error or damage.
PRODUCT WARRANTIES
For warranty information related to specific products or brands, please contact us or visit the specific manufacturer's website.
EXCLUSIVE REMEDIES
These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to, and may be limited by, applicable law and you may have additional rights that vary from state to state.
