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Service Request


Scale Service Request

Scale problems weighing you down? Whether you have an issue with calibration, configuration, or overloaded components, get back up and running in no time with expert repair services from Scales Plus.

Request Service Today

In Michigan?

Our On-Site Scale Service Will Come to You

Whether you're a Grand Rapids native, a Kalamazoo local, or a diehard Yooper, you can benefit from the most convenient scale service in the country. Wherever you operate in the great state of Michigan, our technicians will travel to your facility to perform the scale services you need so you're never without your vital weighing equipment.

Out of State?

Mail in Your Scale and We'll Take it From There

So you're too far away for on-site service—that's okay! The next best thing is to have a parcel delivery service bring your weighing equipment directly to us. Ship your scales or balances from anywhere in the U.S. and our certified technicians will diagnose, repair, and return your scale.


Our Scale Service Offerings

NIST Traceable Calibration

NIST Calibration reports provide documented proof that the scale you purchased is in good working order and has been calibrated to meet or exceed the manufacturer's specifications. NIST certificates are typically required for mid-to-large-sized manufacturing facilities, laboratories, and other operations with strict QA systems in place. To order a NIST-traceable Calibration Certificate with your new scale, simply check the box below the price at checkout. PLEASE NOTE: When requesting a calibration certificate, it takes an additional 3-7 days for order fulfillment.

Learn More About Our White Glove Calibration Service >

ISO 17025:2017 Accredited

Scales Plus is ISO/IEC 17025:2017 accredited through A2LA (American Association for Laboratory Accreditation). A2LA is a non-profit, non-governmental, public service membership society with a mission to provide independent, world-class accreditation programs that inspire confidence in the quality of services and acceptance of results from accredited organizations.

Scales Plus A2LA Accreditation & Scope >

Professional Scale Repair

The Scales Plus team of experienced technicians is capable of repairing many of today's most popular scale brands and models. Our spacious, full-service lab is outfitted with the state-of-the-art equipment and software necessary to repair your weighing instruments quickly and correctly. Need original manufacturer parts or specific aftermarket components? We can do that too!

Scale Not Working? Check These Two Things First >

Custom Weighing Solutions

Sometimes a standard, out-of-the-box weighing solution is just not up to the task. We can help with that! Scales Plus works with a wide variety of manufacturers, which means we bring a vast selection of products, technical support, and experience to the table. From creating custom filling and batching systems to meeting specific safety, environmental, and base-size requirements, our team can help design the unique weighing system your operation demands.

Contact Us Today to Discuss Your Custom Weighing Needs >

Preventative Maintenance

Keep your scales in good working condition and reduce operational downtime with preventative maintenance help from Scales Plus. Our services include cleaning, recalibration, and complete refurbishing solutions on a regular schedule that meets your needs. We'll even tailor a custom preventative maintenance plan that's suited for your business—and your business alone.

Download Our Daily Scale Maintenance Checklist >

Ongoing Technical Support

Hands down the most utilized service we offer is our FREE technical support. Whether your scale isn't working correctly or you have questions about an operation or weighing mode, our trained technicians are standing by to provide the responsive and friendly troubleshooting assistance you need to get your weighing equipment back in working order.

DIYer? Read Our Basic Troubleshooting Guide First >

Product Procurement

Can't find a specific product on our site? Let us know! At Scales Plus, we offer extensive procurement services for all things weighing. If we don't have it, there's still a good chance we can get it. All you need to do is reach out to our sales department and we'll help track down the exact weighing equipment you need on your behalf—even if we can't sell it to your ourselves!

Tell Us What Weighing Equipment You're Looking For >


Need It Done Yesterday?

Upgrade to Our Expedited Priority Service

All of our services have lead times and—depending on the units and parts we have on hand in our facility—those lead times can occasionally be longer than your business can wait. Fortunately, you're in luck! For a small additional fee, we can bump your request to the front of the line. Just type "Expedited Service" in the request form and we'll have your weighing operation back up and running ASAP.

Request Expedited Service

Why Scales Plus?

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