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System Upgrade Enhances Service & Logistics

System Upgrade Enhances Service & Logistics

Posted by Jon M on Mar 28th 2024

Scales Plus is committed to providing the best experience for our customers. Our efforts have brought about significant improvements to our services and operations over the years, and we are proud to announce that we are continuing to do so with our latest system upgrade.

Scales Plus Rolls Out New ERP System

Scales Plus will temporarily suspend portions of our operations on Thursday, March 28th starting at 3:00pm EST. This will continue through Friday, March 29th and we will return to full capacity on Monday, April 1st. During this period, we will be rolling out a new ERP system which will provide significant improvements to our operations. 

Order Processing

Orders received during our scheduled downtime will be processed on Monday, April 1st. Online ordering through our website will remain active and purchase orders can still be sent via email. Our team will confirm orders as they come in, but processing will be delayed until April 1st. 

Customer Support

Our customer service team will remain available throughout this process. Customers will be able to contact us via phone, email and Live Chat during regular business hours. 

What Does This Mean for Our Customers?

We've chosen an industry-leading ERP system which will significantly improve every aspect of our business. This includes increased processing capabilities, error reduction, quality improvements, expanded logistics capabilties and most importantly, a better overall experience for our customers. 

Why Scales Plus?

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